Set up rewards and arrange delivery

Save the project first, then open Funding options and choose the add-option action. Each option has its own description and image. You can offer recognition, custom work, a digital or physical item, a plain support option or a package when those types fit the project.

Pick the type that matches the commitment rather than the most impressive label. Give it a short title that tells a supporter what they get. Mila's example starter kit is a physical reward; a thank-you credit would be a different kind of option.

Write a useful description and fill in the included items, delivery information and any extra terms offered by the form. State limits clearly. For custom work, explain what will be agreed after payment. For a physical item, say where you ship and how shipping costs are handled. Avoid making a supporter guess the important conditions.

Upload an image for the option itself. A picture of a starter kit is more helpful for that reward than an unrelated cover image. Use the remove or replacement control if you need to change it later, and check the card and detail view in Preview.

Enter the donation amount for the option and an honest capacity. Leave capacity empty only when an unlimited option is appropriate. Use quantity and edition settings where offered. A reservation or a component shared with a package can affect what remains available; do not promise the same limited unit twice.

Use the customisation prompt or details fields to explain what the supporter should send after payment. Keep payment friction low by asking only for what is needed at the appropriate stage. Do not ask people to put delivery addresses or private email details in a public project comment.

Save the option, then open the public preview and its reward details. Check the image, amount, remaining places, included items and delivery estimate. Packages should make their components clear. If the offer is not ready for new supporters, keep it unavailable until it is.

Open Manage, then Supporters and delivery. Read the saved reward snapshot for the specific donation. Choose Message supporter when you need information, and update Reward status and the note when work progresses. Update and notify supporter records the change and creates the appropriate notice.

The maker and supporter can exchange the information needed to fulfil the reward through its private page. Messages can request missing details and, where offered, include attachments. Use that conversation for delivery questions; automatic no-reply emails are notifications, not a direct email relay to the maker.

You can change an image, adjust future prices or stop offering new places through the editor. Existing donations keep their saved price and terms. If a commitment needs attention, communicate with that supporter and use the appropriate status instead of silently rewriting the public offer or marking it delivered early.